Problems With Dfs Leather Sofas
Had a dfs sofa delivered on 09042011. Its not dfs but sofa workshop.
Dfs such awful customer service.
Problems with dfs leather sofas. Never buy from these guys. Dont buy a sofa from dfs untill you have seen this. We took delivery of 2 dfs three seater peyton sofas in nubuck brushed leather.
Poor quality sofas and when it does go wrong no one can take responsibility and sort the problem. Problems with dfs leather sofas natural leather sofas are typically eye catching and long lasting yet they may start looking put on eventually. During the second week we noticed that the sofa was sagging.
I do have a few questions about a leather sofa bought from dfs back in september 2014. The friction brought on by individuals gliding on and off the couch uses the component and that has an effect on the colour. Anyway i bought some specialist leather dye from amazon used it with a lot of rubbing and a couple of layers of the dye then used a leather polish on top and its not exactly brand new looking but then leather sofas arent meant to look new are they.
We contacted the store where we purchased it from as the sales person told us that if in an event there was any problem to contact the store and the the service manager would come out and if necessary would replace the sofa. Dfs tried every trick in the book but with the help and a visit from an independent furniture ombudsman dfs finally had to admit they were wrong and our sofas were not fit for purpose. Avoid at all costs.
Missing bolts in feet of all sofas3 seater2seater and chairlarge scratch marks on sofas. First of all the sofa is made up of 3 parts as being a corner one. The back of it should have been non leather as to what the sales man told before we would have to pay italthough we didnt know that.
Frame on 1 sofa is damaged very badly and has. Every dfs sofa comes with a free guarantee. We had sofas from dfs raven collection during july 2011.
Dfs such awful customer service. At dfs sofas in real homes. Lots of cuts small holes and grazes in the leather on all 3 sofas.
Have been told this is insect bites and scar tissue from the cows hide. The frame and frame springs are all covered for 15 years and stitching and electrical parts are covered for 2 years. 4 years interest free.
We bought a leather sofa from ebay which was worn. Sofa from dfscost over 2500 new top of rangethis sofa was sold to me as a firm sofathis video shows the cheap poor quality fillng used resulting in deep creases and folds.
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